Terms and Conditions

Disclaimers

Resin art
Personalised items are handmade to order, so they will vary slightly from example photographs. Decoration and inclusions will be identical, but the composition will be slightly different. Due to the nature of resin, some air bubbles may occur. However, we use the best quality materials to keep these to the minimum.
Wreaths
Bespoke wreaths are handmade to order, so they will vary slightly from example photographs. The materials and colours will be identical, but the composition will be slightly different.

Orders

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Martha's Marketplace before placing an order with us either by email at hello@marthasmarketplace.co.uk or by post using the address given below.

By placing an order via this website you are making an offer to Martha's Marketplace to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order, we will send you a confirmation that your order has been received. This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Martha's Marketplace for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Once your order has been dispatched, the completion of the contract between Martha's Marketplace and yourself takes place.

Please note,however, we cannot fulfil any obligations due to the following reasons:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Customers fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of Martha's Marketplace either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Contract Cancellation

(Please note that you are unable to return personalised items, and you will not be offered a refund. Contact Martha's Marketplace if you have an issue with your item or delivery)

You are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us at hello@marthasmarketplace.co.uk . If your order has already been despatched please follow the procedure set out below.

Right to Cancel

You have the right to cancel this contract within 14 days of receipt of your order.

The cancellation period will expire after 14 days from the day on which you acquire, (or a third party other than the carrier and indicated by you acquires), physical possession of the goods.

To exercise right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

Post to:

12 The Cedars
Fleet
Hampshire
GU51 3YL

Or Email hello@marthasmarketplace.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returns

(Please note that personalised items cannot be returned, and the costs incurred in the purchase will not be refunded.)

If you have received goods in connection with this contract and wish to return the item/items:

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

Payment for all orders is at point of despatch.

All prices are correct at the time of entering the information onto the system.

For all items except furniture, the total cost of your order is the price of the products ordered plus cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

Provide your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address.
Possess a valid credit or debit card issued by a bank acceptable to our checkout provider (Paypal and Stripe)

Postage

Postage to mainland UK only.

Please allow 5 to 10 days for delivery.

Delivery of Furniture

Shipping rates for furniture are based on the total weight and dimensions of your order and will be calculated and applied automatically at the checkout.

You will receive a confirmation e-mail containing tracking information (if applicable) once your order has been dispatched.

We reserve the right to alter or change our delivery service at any time.